Very nice people. I had a nice easy time trading. The trade in values are very reasonable.
Nice and friendly employees, great selection of items to choose.
Awesome little place, all kinds of goodies and reasonably priced.
Great place to shop,
However one small issue I had there was when I was wanting to repair my Fender Guitar. The guitar was beat up a bit, had no strings, paint was damaged, and the knobs for the tuning were gone and the plate was cracked. My friend found it in an abandoned place and it was a decent guitar it was just badly damaged.
I went there to the receptionist and all I got was, “You are better off buying a new guitar” Etc. He was insistent on me just buying a new guitar. It was a very arrogant moment.
There are good thing’s about the place but from my only experience on this It was a huge waste of my time trying to repair, love the shop, the staff is pretty chill but I believe there can be changes.
I have been coming here for years as most of the reviewers. I have always had a decent experience. I’m just an amateur guitar player who doesn’t practice much and i don’t know much about music. I have to be fair and mention that, yes, the staff has at times, seemed curt and disinterested but I’ve never had an out-and-out bad experience here. It’s possible that they were simply just distracted or overwhelmed, it happens! I got lessons here from a swell guy several years ago. I wish i could remember his name. They seem to have a large variety of items like accessories-tuners, picks, strings, stands for your chords, chord books, guitar cases and guitars. They offer stringing services, although I’ve never used them. I think I’ve seen a few banjos and mandolins for sale over the years, although those may have been instruments taken on trade, i don’t know for a fact if they stock and sell those instruments. I also don’t know if they do trade-in as I’ve never had anything to trade. I have seen ukuleles there for sale. It is possible that they have expanded the lessons they offer into other instruments, such as wind instruments but I am not sure. That would depend entirely upon there being any such instructors available here in Jonesboro that don’t already have their own business giving lessons. That’s a lot of “maybes”. It would be good to call and just ask, if this is important to you. I do know that they used to give drum lessons, it’s possible they still do. If you are a musician or have a musician in your life, check this place out!
I usually do not write reviews about businesses, but I had to about this store. The customer service is absolutely horrid. There staff is arrogant and condescending. If you have any questions about a product, do not be surprised if they are rude and treat you like you do not know what you are talking about. They do not have that bad of a selection for a store that size, but all there items are overpriced. If you are looking to buy a reasonably priced product, buy it online from somewhere like Amazon or Sweetwater, and save yourself from a bad experience.
If you are looking to do a trade in, be prepared for them to give you as little money as possible. You might as well sell it online or sell it to a pawn shop. You will earn more money that way. They will find the lowest price online of the item you are buying, and that is what they will offer you. It does not matter how bad the condition of the product online is, or what condition your item is in.
This is one of the only local music shops in Jonesboro besides Allstar Music. I will not be returning to Back Beat Music. If you are trying to decide whether or not shop there, I will save you time: DO NOT! It is almost worth driving to Memphis to buy a product. I know this review seems very one sided, but I can not think of a single good experience I have had there. I wish there was something good I could say, but there is simply not.
I was charged $60 for strings and when I got my guitar back I had to tune it.I also feel they were a bit rude.
Darrel Sykes, one of the employees, was absolutely rude and passive aggressive to me the first time I walked in there. He told me that the music scene here is cliquish then proceeded to ignore the fact I was in the store after trying to sell me a cheap-o condenser mic (I was looking for an AT4040). Trying to give them another shot after a couple of years I took a bass there for a repair, restring, and a set-up. The guitar tech was curt, impersonal, and left the old strings on there. When I went to pick it up, Darrel, another guy, and someone who I believe is the owner just stood there talking to each other for several minutes before seeing why I was there. There were no other customers visible. My bass turned out to be unplayable when I got it home, every note buzzed, and the saddles were lowered as far as they could go.
The inventory is lacking and the aloofness of the staff makes the place a total disappointment. I’ll drive to Memphis, Nashville, or St. Louis to outfit my home studio. I would advise any parent looking to get their teenager started on an instrument to look elsewhere.
Edit in response to the owner’s reply:
If by “imagine it” you mean how your staff actually treated me, then yes, that’s exactly how it happened.
