We absolutely LOVE SOR @Carmichael!! My oldest plays drums, and my youngest is taking singing lessons. Shout out to ALL of the instructors, but especially Jordan!! This place ROCKS!
Very cool school. My granddaughter loves her voice instructor Rachel. Open house tomorrow 2/26/22
Jared (the GM) is so accommodating and all the instructors make this such a fun experience for both my boys (keys and bass guitar). There is a reason why this School of Rock in Carmichael is the popular and (thankfully) expanding to take the entire building space.
My disabled partner was looking for something fun to do in-between speech therapies and physical therapies. He needed something to take his mind off of things, something that may also be therapeutic. So, we decided to schedule a singing lesson at the school of rock. His speech therapist agreed, it was a great idea.
Hi appointment was scheduled for May 27 at 10:30am. They asked us to arrive at 10:15am. We planned the days schedule around the appointment. We showed up at 10:15am, as instructed. When we arrived they told my partner the vocal instructor had called in sick. They had been open since 9am yet they didn’t bother to call or email to cancel. They offered to reschedule for the following Saturday. We agreed.
Again they said to arrive at 10:15am for a 10:30 appointment on June 3rd. Again we planed our schedule around the appointment. However, around noon on the 2nd we received an email saying the appointment had been moved to 11:30am on the 3rd due to a staffing issue. We thought “Okay, well at least they contacted us in advance this time.”
We rearranged our schedule for the day. We arrived at 11:15am for an 11:30am appointment, as requested. Again they said someone didn’t show up, they didn’t have enough staff to cover the appointment.
I asked the person at the front desk why they hadn’t contacted us in advance for either cancellation. Their first response was to pass the buck and say “I don’t know I’m only here on Saturdays.” Perhaps this person isn’t payed enough to take responsibility for anything. Perhaps they aren’t payed enough to put in any amount of effort and make the situation right. I don’t know. I can only speculate. After some disingenuous apologies, an ear full of excuses, and no offer to make the situation right, we left unsatisfied.
The bottom line:
This company hasn’t any semblance of courtesy, consideration, reliability or professionalism. They wouldn’t know customer service if it bit them in their bass.
Would give zero stars it would let me. Scheduled my 9 year old daughter’s drum lesson over phone. She was very excited! Showed up and they had not Scheduled her, drum instructor was gone for the day, and they had no idea what happened? Unbelievably unprofessional, and worst of all, I had to look at the disappointment on my daughter’s face. I thought this was going to be a positive situation for her, instead they let her down.
