I can’t say enough good things about this place. The entire staff has always been extremely helpful and knowledgeable. They’re always willing to help me with trade ins and if they don’t have something in stock, they will help me find it at a great price. I even have all my instruments serviced here and they always do a fantastic job.
Stellar – I’m like 8,000 miles away and Greg’s like, “I’m going to make a video so you can see and hear that this gear is up to scratch.” and he’s playing and it’s AMAZING! I’m wrapped – no wonder everyone says these guys are excellent.
…THESE GUYS ARE EXCELLENT!!
Guys was nice place was cool had just what we needed .
Great place to shop,
However one small issue I had there was when I was wanting to repair my Fender Guitar. The guitar was beat up a bit, had no strings, paint was damaged, and the knobs for the tuning were gone and the plate was cracked. My friend found it in an abandoned place and it was a decent guitar it was just badly damaged.
I went there to the receptionist and all I got was, “You are better off buying a new guitar” Etc. He was insistent on me just buying a new guitar. It was a very arrogant moment.
There are good thing’s about the place but from my only experience on this It was a huge waste of my time trying to repair, love the shop, the staff is pretty chill but I believe there can be changes.
I have been coming here for years as most of the reviewers. I have always had a decent experience. I’m just an amateur guitar player who doesn’t practice much and i don’t know much about music. I have to be fair and mention that, yes, the staff has at times, seemed curt and disinterested but I’ve never had an out-and-out bad experience here. It’s possible that they were simply just distracted or overwhelmed, it happens! I got lessons here from a swell guy several years ago. I wish i could remember his name. They seem to have a large variety of items like accessories-tuners, picks, strings, stands for your chords, chord books, guitar cases and guitars. They offer stringing services, although I’ve never used them. I think I’ve seen a few banjos and mandolins for sale over the years, although those may have been instruments taken on trade, i don’t know for a fact if they stock and sell those instruments. I also don’t know if they do trade-in as I’ve never had anything to trade. I have seen ukuleles there for sale. It is possible that they have expanded the lessons they offer into other instruments, such as wind instruments but I am not sure. That would depend entirely upon there being any such instructors available here in Jonesboro that don’t already have their own business giving lessons. That’s a lot of “maybes”. It would be good to call and just ask, if this is important to you. I do know that they used to give drum lessons, it’s possible they still do. If you are a musician or have a musician in your life, check this place out!
I was charged $60 for strings and when I got my guitar back I had to tune it.I also feel they were a bit rude.
I usually do not write reviews about businesses, but I had to about this store. The customer service is absolutely horrid. There staff is arrogant and condescending. If you have any questions about a product, do not be surprised if they are rude and treat you like you do not know what you are talking about. They do not have that bad of a selection for a store that size, but all there items are overpriced. If you are looking to buy a reasonably priced product, buy it online from somewhere like Amazon or Sweetwater, and save yourself from a bad experience.
If you are looking to do a trade in, be prepared for them to give you as little money as possible. You might as well sell it online or sell it to a pawn shop. You will earn more money that way. They will find the lowest price online of the item you are buying, and that is what they will offer you. It does not matter how bad the condition of the product online is, or what condition your item is in.
This is one of the only local music shops in Jonesboro besides Allstar Music. I will not be returning to Back Beat Music. If you are trying to decide whether or not shop there, I will save you time: DO NOT! It is almost worth driving to Memphis to buy a product. I know this review seems very one sided, but I can not think of a single good experience I have had there. I wish there was something good I could say, but there is simply not.
Yeah, I like the shop, but didn’t have the best experience. I brought my classical guitar in from out of town, and called first to specifically ask if they could restring with nylon wound. I brought another electric guitar in as well, since it needed new strings too. When I picked them up, they were both restrung, but my classical guitar was restrung with steel strings, not what I asked. They said they were out of nylon strings, but that these would work. It really changed the whole sound, and was not what I wanted. They didn’t show me the package, or indicate what type of strings for either guitar, but the invoice for both was almost $100! No set up, or anything, just a re-string. And I have no idea what they put on there. I guess it’s probably my fault that I have no time to put on my own strings, so let that be a lesson to me.
