We absolutely LOVE SOR @Carmichael!! My oldest plays drums, and my youngest is taking singing lessons. Shout out to ALL of the instructors, but especially Jordan!! This place ROCKS!
Just completed our orientation visit and we loved it! So much so that our daughter is practicing the keyboard now and I think I’ll start coming in to brush up on drums.
The neon sign in the front window that says ‘OPEN & ROCKIN’ pretty much says it all.
Would give zero stars it would let me. Scheduled my 9 year old daughter’s drum lesson over phone. She was very excited! Showed up and they had not Scheduled her, drum instructor was gone for the day, and they had no idea what happened? Unbelievably unprofessional, and worst of all, I had to look at the disappointment on my daughter’s face. I thought this was going to be a positive situation for her, instead they let her down.
My disabled partner was looking for something fun to do in-between speech therapies and physical therapies. He needed something to take his mind off of things, something that may also be therapeutic. So, we decided to schedule a singing lesson at the school of rock. His speech therapist agreed, it was a great idea.
Hi appointment was scheduled for May 27 at 10:30am. They asked us to arrive at 10:15am. We planned the days schedule around the appointment. We showed up at 10:15am, as instructed. When we arrived they told my partner the vocal instructor had called in sick. They had been open since 9am yet they didn’t bother to call or email to cancel. They offered to reschedule for the following Saturday. We agreed.
Again they said to arrive at 10:15am for a 10:30 appointment on June 3rd. Again we planed our schedule around the appointment. However, around noon on the 2nd we received an email saying the appointment had been moved to 11:30am on the 3rd due to a staffing issue. We thought “Okay, well at least they contacted us in advance this time.”
We rearranged our schedule for the day. We arrived at 11:15am for an 11:30am appointment, as requested. Again they said someone didn’t show up, they didn’t have enough staff to cover the appointment.
I asked the person at the front desk why they hadn’t contacted us in advance for either cancellation. Their first response was to pass the buck and say “I don’t know I’m only here on Saturdays.” Perhaps this person isn’t payed enough to take responsibility for anything. Perhaps they aren’t payed enough to put in any amount of effort and make the situation right. I don’t know. I can only speculate. After some disingenuous apologies, an ear full of excuses, and no offer to make the situation right, we left unsatisfied.
The bottom line:
This company hasn’t any semblance of courtesy, consideration, reliability or professionalism. They wouldn’t know customer service if it bit them in their bass.
School of Rock
Address: 1345 Newell Ave Unit C, Walnut Creek, CA 94596 , Berry Creek , California , United States
