I cannot express the amounts of gratitude towards not only the owner, but the staff here at school of rock. My younger son is autistic and each teacher that he had here for the music program for the youngest children were fantastic. I originally enrolled him to help him with sound and music exposure, and the high level of patience shown by Ms. Kiki was absolutely phenomenal. I would highly recommend this business to families with special needs children.
School of Rock provides such a unique experience for students. All three locations in the Sacramento area have their own charm, personality, and sense of camaraderie. I can’t wait to see the school when it’s finished.
The neon sign in the front window that says ‘OPEN & ROCKIN’ pretty much says it all.
My disabled partner was looking for something fun to do in-between speech therapies and physical therapies. He needed something to take his mind off of things, something that may also be therapeutic. So, we decided to schedule a singing lesson at the school of rock. His speech therapist agreed, it was a great idea.
Hi appointment was scheduled for May 27 at 10:30am. They asked us to arrive at 10:15am. We planned the days schedule around the appointment. We showed up at 10:15am, as instructed. When we arrived they told my partner the vocal instructor had called in sick. They had been open since 9am yet they didn’t bother to call or email to cancel. They offered to reschedule for the following Saturday. We agreed.
Again they said to arrive at 10:15am for a 10:30 appointment on June 3rd. Again we planed our schedule around the appointment. However, around noon on the 2nd we received an email saying the appointment had been moved to 11:30am on the 3rd due to a staffing issue. We thought “Okay, well at least they contacted us in advance this time.”
We rearranged our schedule for the day. We arrived at 11:15am for an 11:30am appointment, as requested. Again they said someone didn’t show up, they didn’t have enough staff to cover the appointment.
I asked the person at the front desk why they hadn’t contacted us in advance for either cancellation. Their first response was to pass the buck and say “I don’t know I’m only here on Saturdays.” Perhaps this person isn’t payed enough to take responsibility for anything. Perhaps they aren’t payed enough to put in any amount of effort and make the situation right. I don’t know. I can only speculate. After some disingenuous apologies, an ear full of excuses, and no offer to make the situation right, we left unsatisfied.
The bottom line:
This company hasn’t any semblance of courtesy, consideration, reliability or professionalism. They wouldn’t know customer service if it bit them in their bass.
Would give zero stars it would let me. Scheduled my 9 year old daughter’s drum lesson over phone. She was very excited! Showed up and they had not Scheduled her, drum instructor was gone for the day, and they had no idea what happened? Unbelievably unprofessional, and worst of all, I had to look at the disappointment on my daughter’s face. I thought this was going to be a positive situation for her, instead they let her down.
Girls Rock Sacramento
Address: 3830 Auburn Blvd, Sacramento, CA 95821 , Antelope , California , United States
The best music school for your kids. Awesome experience so far!
My daughter has only been taking voice lessons for 5 week and she loves it. She loves her teacher, Noelle. After all summer social distancing and not being in school, the half and hour a week has changed her mood completely. I hear her practicing all the time in her room and that’s awesome.
The teachers here are amazing and engaging. Plus the staff and manager are so accommodating with our schedule. We have been going here for years and I definitely recommend them.
If you want to read one review….
It started all great. Very excited to find a music school in the neighborhood. Liked the front person Mel, she really tries her best ! It never really went well for us. We started with a Christmas chorus group. Less than mediocre showcases. Did not even have a good music system for the 5 girls. Did not highlight any of the girls separately who obviously posses 5 different voice ranges. Not enough microphones. What a waste of everyone’s time and effort. Too frequent teacher turnover. The last teacher we had was just not musically literate. Weak syllabus. It’s either religious songs or “shake it off” for 9 year old students. I should not have stayed a whole year with this “school”. As I am leaving.. no exit interview, no “sorry to see you go, what went wrong?” Nothing. Lacks of leadership everywhere. What a waste of my and my daughters time, money and effort. My daughter still sings the songs that she learned one year ago in her last school.
Edited to add to the response below:
1. Didn’t receive disenrollement email.
2. After the feedback the songs were changed to “flowers” by MC and “shake it off” by TS from religious songs. My child is 9 years old.
3. The Christmas chorus group : the failures should be too obvious for self improvement! It was too much to ask the parents to show up for the showcases without proper music system and appropriate show case of their children during holiday season and of course I am only speaking for myself.
