My disabled partner was looking for something fun to do in-between speech therapies and physical therapies. He needed something to take his mind off of things, something that may also be therapeutic. So, we decided to schedule a singing lesson at the school of rock. His speech therapist agreed, it was a great idea.
\nHi appointment was scheduled for May 27 at 10:30am. They asked us to arrive at 10:15am. We planned the days schedule around the appointment. We showed up at 10:15am, as instructed. When we arrived they told my partner the vocal instructor had called in sick. They had been open since 9am yet they didn’t bother to call or email to cancel. They offered to reschedule for the following Saturday. We agreed.
\nAgain they said to arrive at 10:15am for a 10:30 appointment on June 3rd. Again we planed our schedule around the appointment. However, around noon on the 2nd we received an email saying the appointment had been moved to 11:30am on the 3rd due to a staffing issue. We thought \u201cOkay, well at least they contacted us in advance this time.\u201d
\nWe rearranged our schedule for the day. We arrived at 11:15am for an 11:30am appointment, as requested. Again they said someone didn’t show up, they didn’t have enough staff to cover the appointment.
\nI asked the person at the front desk why they hadn’t contacted us in advance for either cancellation. Their first response was to pass the buck and say \u201cI don’t know I’m only here on Saturdays.\u201d Perhaps this person isn’t payed enough to take responsibility for anything. Perhaps they aren’t payed enough to put in any amount of effort and make the situation right. I don’t know. I can only speculate. After some disingenuous apologies, an ear full of excuses, and no offer to make the situation right, we left unsatisfied.
\nThe bottom line:
\nThis company hasn’t any semblance of courtesy, consideration, reliability or professionalism. They wouldn’t know customer service if it bit them in their bass.<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n